Shipping Policy

Kerlora currently ships to the United Kingdom, Ireland, United States, Australia and New Zealand.

We're a growing brand and are continually expanding the countries we ship to. If Kerlora isn't yet available in your region, sign up to our newsletter to be the first to hear about new shipping destinations, product launches and special offers. https://kerlora.com/pages/newsletter-sign-up

If you'd like us to ship to your country in the future, we'd love to hear from you at hello@kerlora.com

Processing Time

Orders are typically dispatched within 1–3 business days (Monday–Friday). During peak periods, dispatch may take longer. If there are any significant delays, we'll keep you updated.

UK

Tracked Delivery

• Standard delivery (2–4 business days): £3.99
• Express delivery (1–2 business days): £5.99
• Free standard delivery on UK orders over £80

Ireland

Tracked International Delivery

• Standard delivery (3–7 business days): €15
• Free standard delivery on orders over €125

Please note that Irish orders may be subject to local taxes, duties or import charges, which are the responsibility of the customer where applicable.

United States

Tracked International Delivery

• Standard delivery (5–10 business days): $22 USD
• Free delivery on orders over $150 USD

US orders are shipped on a Delivery Duty Paid (DDP) basis, so all duties, taxes and import fees are taken care of at checkout. No unexpected fees, just smooth delivery straight to your door.

Australia

Tracked International Delivery

• Standard delivery (7–10 business days): $29 AUD
• Free delivery on orders over $250 AUD

New Zealand

Tracked International Delivery

• Standard delivery (7–10 business days): $29 NZD
• Free delivery on orders over $250 NZD

International Duties & Taxes

Orders shipped outside the UK may be subject to local customs duties, taxes or import fees, depending on the destination country and will be payable by the customer upon arrival. Kerlora has no control over these charges and they may vary by location.

Tracking

Once your order has been dispatched, you will receive a confirmation email containing tracking information.

Missed Deliveries & Lost Parcels

If you miss a delivery, please contact the courier directly to arrange redelivery.

If your parcel appears to be lost, please contact us at hello@kerlora.com and we will investigate with the courier and arrange a replacement or refund where appropriate.

Delivery Address

Please ensure your delivery details are correct before completing checkout. Kerlora cannot be held responsible for parcels delivered to incorrect or incomplete addresses provided by the customer.