Privacy Policy

This Privacy Policy explains how Kerlora Ltd (“Kerlora”, “we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase from www.kerlora.com (“Website”). Your privacy is important to us, and we are committed to safeguarding your personal data.

1. Who We Are

Kerlora Ltd
Registered in England and Wales
First Floor, 2–3 Corner House Buildings, Red Lion Square, Hythe, Kent, CT21 5BD
Email: hello@kerlora.com
Website: www.kerlora.com

Kerlora is the “data controller” of your personal data under UK law.

2. What Information We Collect

We collect information that helps us process your orders, improve your experience, and communicate with you. This includes:

  • A. Information You Provide Directly: Name, address, email, phone, payment details, account info.
  • B. Automatically Collected: IP address, browser, device type, site usage (via cookies and analytics).
  • C. Cookies: Used to enhance your experience. You may disable cookies in your browser.
3. How We Use Your Information

We use your data to process orders, communicate with you, send marketing (with consent), improve services, detect fraud, and comply with legal obligations.

4. Marketing & Communication Preferences

If you opt in, we may send news, offers, and promotions. You can unsubscribe anytime. We will never sell or rent your data. For preferences or to unsubscribe, contact hello@kerlora.com.

5. Sharing Your Information

We only share your information with trusted partners, such as payment processors, couriers, IT providers, and professional advisers. All partners handle your data lawfully and securely.

6. Data Retention

We retain personal data only as long as necessary for business, tax, and legal compliance. Order data is typically kept for 6 years.

7. Your Rights (UK GDPR)

You have the right to access, correct, delete, or transfer your data, object to processing, or withdraw consent. Contact hello@kerlora.com to exercise these rights.

8. Data Security

We implement technical and organisational measures to protect data. Payments are encrypted and handled via secure gateways.

9. International Transfers

Your data may be processed outside the UK/EEA (e.g., by Shopify servers). Adequate safeguards such as Standard Contractual Clauses are applied.

10. Children’s Privacy

We do not knowingly collect personal data from individuals under 16. Please contact us to remove such data if collected in error.

11. Changes to This Policy

We may update this Privacy Policy periodically. Changes will appear on this page with a revised date.

12. Contact Us

For any questions, contact: hello@kerlora.com

If you are unsatisfied, you may complain to the Information Commissioner’s Office (ICO) at www.ico.org.uk.