Shipping Policy
Processing Time
Orders are typically dispatched within 1–3 business days (Monday–Friday). During peak periods, dispatch may take longer — we’ll always keep you updated.
UK Shipping
Standard Delivery: 2–4 business days
Free standard delivery on UK orders over £80.
Tracking
Once your order ships, you’ll receive a confirmation email with tracking information.
Missed Deliveries / Lost Parcels
If you miss a delivery, contact the courier to rearrange. If your parcel is lost, contact hello@kerlora.com — we’ll investigate and arrange a replacement or refund where applicable.
Delivery Address
Please ensure your delivery details are correct before completing checkout. Kerlora cannot be held responsible for parcels delivered to incorrect or incomplete addresses provided by the customer.
Contact Us
For any questions about returns or shipping:
■ hello@kerlora.com
■ Kerlora Ltd
Office Address
First Floor, 2–3 Corner House Buildings, Red Lion Square, Hythe, Kent, CT21 5BD