Thank you for shopping with Kerlora. We hope you love your pieces, but if something isn’t quite right, we’re here to help.
1. Returns Policy
Returns Window
We accept returns on unworn, unwashed and undamaged items within 14 days of receiving your order.
Items must be returned in their original packaging, with tags attached, and free from marks, scents or alterations.
For hygiene reasons, socks cannot be returned. Final sale items are also non-returnable.
How to Return
- Email hello@kerlora.com with your order number and the items you wish to return.
- Once your request has been approved, we will send you the return instructions.
- Items must be sent back within 14 days of approval.
UK Returns
Customers are responsible for return postage unless the item is faulty or incorrect. We recommend using a tracked service, as Kerlora cannot be held responsible for lost return parcels.
International Returns
International customers are responsible for return shipping costs, as well as any customs duties or import fees incurred when sending items back.
Where possible, please mark returns clearly as “returned goods” to help avoid additional charges.
We recommend using a tracked international service, as we cannot be responsible for lost return parcels.
Refunds
Once your return has been received and inspected, we will notify you by email. Approved refunds are processed to your original payment method within 14 business days.
Original shipping costs are non-refundable for change-of-mind returns. If your order qualified for free shipping and the return reduces your order below the threshold, the standard delivery cost may be deducted from your refund.
If an item is faulty, incorrect or not as described, we will refund the full order value, including standard delivery costs.
Exchanges
If you need a different size or colour, email us at hello@kerlora.com and we’ll help arrange an exchange, subject to stock availability.
Customers are responsible for return postage. We will cover the shipping cost of sending the replacement item to you.
If the requested item is unavailable, we will issue a refund instead.
Faulty or Incorrect Items
If your order arrives faulty or incorrect, please contact us within 7 days of delivery with your order number and clear photos by emailing hello@kerlora.com. We will resolve this quickly with a replacement, repair or full refund, including postage costs.